Customer Support Specialist / Application DBA

Position Summary

Reporting to the Customer Support Manager, you will provide functional, technical, and application support for the Aria Subscription Billing platform and its associated third-party integrations. Supporting clients, business partners, and internal teams, you will research and resolve application issues, investigate functional inquiries, and address related trouble tickets with accurate, timely, and comprehensive solutions that drive customer satisfaction, renewals, and referenceability.

You will be engaged throughout the entire customer lifecycle—partnering with Implementation Service Managers, Customer Success Managers, and Sales Engineers to support prospects and newly implementing clients, as well as delivering high-quality, end-to-end service to our production customer base.

This role requires strong verbal and written communication skills, excellent customer service, and proven problem-solving abilities. You must be able to analyz...