Job Description
We are a B2C startup looking to stop manual work. Currently, we manually track every order, message, and call. We need a professional to set up a unified Customer Support System (Helpdesk) to automate this.
1- Helpdesk Setup: Recommend and set up a system (e.g., Zendesk, Freshdesk, or similar) to handle all incoming customer interactions.
2- WhatsApp Business API: Connect our WhatsApp to the system so messages become auto-generated tickets.
3- Order Sync: (Optional/Bonus) Connect our app orders to the system so that when a customer chats, we can see their order history immediately.
Goal: No more manual ticket creation. My team should just log in, see their assigned tickets, and reply.
What we are looking for:
Experience setting up Helpdesk software from scratch.
Expertise in WhatsApp Business API.
Someone who can make things simple, not complicated.
Contract duration of 1 to 3 months. with 30 hours per week.
Mandatory skills: Customer Service, Ticketing Sy...
1- Helpdesk Setup: Recommend and set up a system (e.g., Zendesk, Freshdesk, or similar) to handle all incoming customer interactions.
2- WhatsApp Business API: Connect our WhatsApp to the system so messages become auto-generated tickets.
3- Order Sync: (Optional/Bonus) Connect our app orders to the system so that when a customer chats, we can see their order history immediately.
Goal: No more manual ticket creation. My team should just log in, see their assigned tickets, and reply.
What we are looking for:
Experience setting up Helpdesk software from scratch.
Expertise in WhatsApp Business API.
Someone who can make things simple, not complicated.
Contract duration of 1 to 3 months. with 30 hours per week.
Mandatory skills: Customer Service, Ticketing Sy...
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