Job Description

Job Title: Customer Support Representative

Experience Level: 1+ years.

Location: Vadodara, Gujarat, India/On Site

Shift Time: US Shift

Key Responsibilities:

  • Handle inbound calls, emails, and chats to address customer queries and concerns.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot basic technical issues and offer step-by-step solutions.
  • Maintain detailed and updated records of customer interactions in CRM systems.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Escalate complex cases to the appropriate departments when necessary.
  • Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction.
  • Collaborate with team members to improve service quality and processes.


Skills Required
Cr...

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