Customer Support Representative

We are looking for proactive and customer-oriented Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling inquiries, resolving service issues, and ensuring a seamless experience for clients and partners across our logistics and delivery operations.
Key Responsibilities:
Manage incoming calls, emails, and chats from clients regarding delivery status, scheduling, and service-related inquiries.
Assist customers with order tracking, delivery arrangements, and issue resolution.
Coordinate with drivers, warehouse staff, and other operational teams to provide real-time updates and resolve any delivery-related concerns.
Document and maintain accurate records of customer interactions and transactions.
Escalate complex or unresolved issues to the appropriate departments.
Ensure customer satisfaction by providing timely and professional assistance.
Meet performance targets, including response time, resolution time, and cus...