Customer Support Representative

We’re looking for a friendly and proactive Customer Support Representative to join a Service Team.

In this role, you’ll be the first point of contact for customers – coordinating service bookings, providing technical support, and ensuring every interaction is smooth and positive from start to finish.

What You’ll Do

• Coordinate and book daily service calls to ensure timely technician attendance
• Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
• Manage service data in NetSuite and Salesforce to keep records accurate and up to date
• Liaise with service agents to ensure jobs are completed to standard and on time
• Assist with customer complaints, special requests, and service follow-ups
• Process payments and support re-attends and installations from sales orders
• Communicate key updates and opportunities to the Customer Support Mana...