Job Description

About the Company

Our client is a leading battery manufacturing company dedicated to innovation and sustainability.

Work Location

Rawang, Selangor, Malaysia (Onsite)

About the Role

The Customer Support Service role is crucial in ensuring customer satisfaction and maintaining strong relationships with our clients. You will be the first point of contact for customer inquiries and support.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat (Whatsapp, WeChat).
  • Provide product information and support to customers.
  • Resolve customer complaints and issues in a timely manner.
  • Maintain accurate records of customer interactions.
  • Collaborate with other departments to enhance customer experience.

Qualifications

  • Diploma/ Bachelor's degree in Business Administration or related field.

Required Skills

  • Excellent communication and interper...

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