Customer Support Representative

We're hiring a highly reliable and articulate
Customer Support Representative
to handle inbound calls from clients and leads. In this role, you'll respond to customer inquiries, manage leads through internal systems, and ensure a smooth and professional caller experience. You must be tech-savvy, calm under pressure, and able to work flexible or shifting schedules.

Key Responsibilities

• Answer inbound calls and communicate with customers using a confident, warm, and professional tone
• Follow structured scripts and record detailed information accurately in the CRM
• Book jobs promptly based on customer needs, especially in urgent or emergency situations
• Adjust tone and pace depending on caller emotions and context
• Demonstrate familiarity with geographic cues and postcode formats to maintain a local-sounding approach
• Coordinate with internal teams when necessary and escalate as needed
• Participate in ongoing trai...