Job Description

Peterson's is seeking a friendly, patient, and technically skilled Customer Support Representative to serve as the first point of contact for our valued customers. In this role, you will provide support across our diverse range of educational products, including Peterson's, Test Prep, Military skills courses (i.e. ASVAB), and RMC Learning Solutions which specialize in training materials for various certifications offered by Project Management Institute (PMI) such as PMP, CAPM, and more.

As a key member of our small, dedicated team, you will be a subject matter expert, a client advocate, and a champion for clear documentation. You'll be tasked with resolving customer challenges, ensuring a positive brand experience, and upholding our