Job Description
The primary role of the Customer Support Representative is to provide exceptional day-to-day customer service to all of our customer contacts and support other members of the customer support team. The Customer Support Representative will handle the day-to-day order entry and will report directly to the Customer Support Manager.
KEY ACCOUNTABILITIES & RESPONSIBILITIES:
Accurately and efficiently complete data and order entry.
Provide customers with prompt, clear and thorough assistance via email and/or MS Teams.
Resolve customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary.
Liaise with other internal departments to resolve any issues that may affect customer orders.
Receive, process and verify customer purchase orders through e-mail and/or EDI.
Provide customers with confirmation numbers, order status updates or requested information, as needed.
Generate order labe...
KEY ACCOUNTABILITIES & RESPONSIBILITIES:
Accurately and efficiently complete data and order entry.
Provide customers with prompt, clear and thorough assistance via email and/or MS Teams.
Resolve customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary.
Liaise with other internal departments to resolve any issues that may affect customer orders.
Receive, process and verify customer purchase orders through e-mail and/or EDI.
Provide customers with confirmation numbers, order status updates or requested information, as needed.
Generate order labe...
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