Job Description
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
Attend to customer inquiries promptly and professionally via chat, email and Phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method
Adhere strictly to company policies and Kenyan regulatory guidelines regarding advertising, player protection and responsible gaming
Identify and escalate complex or unresolved issues to the relevant internal teams
Provide accurate information regarding products, services, policies and procedures
Document customer interactions and maintain records of issues and resolutions
Follow up with customers to ensure their concerns...
Attend to customer inquiries promptly and professionally via chat, email and Phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method
Adhere strictly to company policies and Kenyan regulatory guidelines regarding advertising, player protection and responsible gaming
Identify and escalate complex or unresolved issues to the relevant internal teams
Provide accurate information regarding products, services, policies and procedures
Document customer interactions and maintain records of issues and resolutions
Follow up with customers to ensure their concerns...
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