Customer Support Representative

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

• Attend to customer inquiries promptly and professionally via chat, email and Phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method.
• Adhere strictly to company policies and Kenyan regulatory guidelines regarding advertising, player protection and responsible gaming.
• Identify and escalate complex or unresolved issues to the relevant internal teams
• Provide accurate information regarding products, services, policies and procedures.
• Document customer interactions and maintain records of issues and resolutions.
• Fol...