Job Description
Position
Experienced Customer Service Representative (Rotational Shift) – Bayan Lepas, Penang
Key Responsibilities
- Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
- Account Support: Assist with account management and transaction processing to ensure smooth operations.
- Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
- Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
- Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
- Team Support: Provide assistance and guidance to less experienced staff as needed.
- Training Requirements: Requires 1–3 years of job‑related experience and technical or vocational training.
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