Customer Support Representative

Accountabilities

• The main task of a Customer Support Representative is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using LN Pacific/UK products. The support provided are, but not limited to account management, payment and invoice request and queries, marketing and sales queries, other print products related requests and queries, and market insights inquiries

• The secondary task involves the documentation of the conversation between CSR and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through iKnow, Salesforce and/or CSCM

• Ensures customers are provided with the requested information

• Ensures all customers’ claims and queries are satisfactorily investigated and resolved

• Initiates the escalation process for unresolved customer problems

• Communica...