Customer Support Representative

Job Summary
The Customer Support Representative is responsible for providing prompt, accurate, and professional support to customers and stakeholders. The role involves handling customer inquiries, ATM-related complaints, service requests, and coordination with internal teams to ensure high service availability and customer satisfaction in line with requirements.

Key Responsibilities

• Act as the first point of contact for customer inquiries related to ATM technical issues, availability, and transactions.
• Log, track, and resolve customer complaints, incidents, and service requests through designated ticketing systems.
• Coordinate with technical, operations, and vendor teams to ensure timely issue resolution.
• Maintain detailed records of customer interactions, issue resolutions, and follow-ups.
• Support shift-based operations, including weekends or holidays, if required.
• Maintain confidentiality and compliance with securi...