Job Description

*Excellent spoken and written English is a must.

About Company

Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative.

Position Title: Customer Support Representative

Timing: 1:30 PM to 10:30 PM.

Location: DHA Phase 6 Lahore

Job Type: On-Site

Responsibilities

  • Handle Queries, Requests and Complaints from customers tactfully.
  • Class management, Exam bookings, certifications and any other operational task.
  • Follow standard processes and procedures when it comes to providing the solution.
  • Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
  • Achieve superior customer engag...

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