Customer Support Representative

Daanish Technologies is seeking a
Customer Support Specialist (CSS)
to be the first point of contact for our valued customers. The CRS will handle customer queries, provide product and service information, resolve issues, and ensure exceptional customer experience. A background in
Networking/IT solutions
is preferred to help communicate effectively with enterprise clients.

Key Responsibilities:

• Respond promptly to customer inquiries via email, phone, or chat.
• Manage customer accounts, order updates, and follow-ups.
• Troubleshoot customer concerns with clarity and professionalism.
• Provide product knowledge and assist customers in choosing the right networking solutions.
• Document interactions and maintain accurate records in CRM.
• Collaborate with the technical and sales team to escalate issues when needed.
• Maintain a high level of professionalism and customer satisfaction.

Required Qualif...