Customer Support Representative

Job Summary
The Customer Support Representative is responsible for providing prompt, accurate, and professional support to customers and stakeholders. The role involves handling customer inquiries, ATM-related complaints, service requests, and coordination with internal teams to ensure high service availability and customer satisfaction in line with requirements.
Key Responsibilities
Act as the first point of contact for customer inquiries related to ATM technical issues, availability, and transactions.
Log, track, and resolve customer complaints, incidents, and service requests through designated ticketing systems.
Coordinate with technical, operations, and vendor teams to ensure timely issue resolution.
Maintain detailed records of customer interactions, issue resolutions, and follow-ups.
Support shift-based operations, including weekends or holidays, if required.
Maintain confidentiality and compliance with security, data protection, and regulatory requiremen...