Customer Support Representative

Job Summary
We are seeking a friendly, proactive, and customer-focused Customer Support Representative to join our team. The ideal candidate has excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently while ensuring an exceptional service experience.
Job Overview
A Customer Support Representative assists customers by answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction across phone, email, chat, and social media channels. They maintain accurate records, escalate complex cases when needed, and support continuous process improvement within the team.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, live chat, and social platforms.
Provide accurate and clear information about products, services, policies, and procedures.
Troubleshoot and resolve customer issues, escalating advanced or complex cases when neces...