Customer Support Representative

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide first-level support by identifying and resolving common technical problems or usage questions such as:
• Password resets
• Installation guidance
• Software navigation help
• Known issues and FAQs
• Document and track support tickets using the company ticketing system.
• Follow troubleshooting guides and standard operating procedures to resolve issues.
• Escalate unresolved or complex issues to Level 2 support or relevant teams, with clear documentation.
• Gather customer feedback and report recurring issues to help improve the product.
• Maintain a high level of customer satisfaction by delivering friendly and effective service.
• Continuously update knowledge of the company's products and services.

Requirements

• Excellent written and verbal communication skills.
• Ba...