Customer Support Representative

Job Responsibilities

• Handle customer inquiries via calls, WhatsApp, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints in a professional and timely manner.
• Follow up with customers to ensure satisfaction.
• Maintain customer records and update CRM systems.
• Coordinate with internal teams to resolve issues.
• Meet daily and monthly support targets.

Qualifications

• Strong verbal and written communication.
• Active listening and empathy.
• Problem-solving and critical thinking.
• Customer handling and conflict resolution.
• Time management and multitasking.
• Patience and positive attitude.
• Attention to detail.
• Teamwork and coordination.
• Adaptability and stress management.
• Basic computer skills (MS Office, CRM, email, chat tools).
• Call handlin...