Customer Support Representative

We are looking for a second-level Technical Customer Support Representative to provide superior software support to our clients based in Germany. 

 

Responsibilities: 

 

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values 
• Provide support for incoming queries and issues related to the company’s proprietary software solutions PRO.FILE & Keytech 
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved 
• Reproduce problems and create test cases in complex software setups 
• Adhere to established customer service and documentation standards 
• Solve and respond to support requests and escalate issues as required 
• Au...