Job Description

Location: Gulshan-e-Iqbal, Block 3

Employment Type: Full Time

Work Mode: Hybrid

Working Days: Monday to Friday

Shift Timings: 5:00 PM – 2:00 AM

Job Overview

Scaleup Connect is looking for a Customer Support Representative on behalf of its client to manage daily customer service operations, ensure a high-quality customer experience, and coordinate with internal teams to support smooth service delivery.

Key Responsibilities

  • Enhance customer service experience and maintain customer engagement.
  • Manage day-to-day customer support operations and follow operational checklists.
  • Handle customer inquiries, issues, and escalations in a timely and professional manner.
  • Analyze customer feedback and service data to identify improvement areas.
  • Prepare and maintain basic service reports.
  • Collaborate with internal stakeholders including location ...

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