Customer Support Representative

• Job Title: Customer Support Representative - International Market
• Location: Shahrah-e-Faisal, Karachi
• Job Type: Full-time, On-site, Night Shift
• Salary: 100k to 120k

Working Hours:

• Monday to Friday: 3:00 AM – 11:00 AM
• Saturday: 3:00 AM – 7:00 AM

About the Role

We are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.

Key Responsibilities:

• Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.
• Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.
• Manage assigned back-office tasks efficiently and accurately...