Customer Support Representative I

**Customer Support Representative I - On-Site in** Newark, NJ
Pay Rate: Starts at $20 /Hr.
Schedule: Mon–Fri, 8AM–4PM
Start: ASAP
**Duties/Responsibilities**
• Manage and plan customer order process; support on-time delivery, enhance customer experience
• Enter orders accurately and timely in ERP system
• Handle customer inquiries, follow-ups via email/phone
• Proactively update customers on changes, delays, important info
• Coordinate with scheduling, production, shipping for deliveries
• Manage filing, billing, purchase orders; collaborate with departments
• Follow up on past due accounts
• Record and process quality complaints; ensure credit compliance
• Produce detailed product masters; maintain key customer inventory/replenishment
• Respond thoroughly to requests from customers, sales, service reps
• Identify and resolve process issues before releasing to production
• Recommend improvements to customer experience
**Required Quali...