Customer Support Representative - German Speaking (EU)

Location EU-based (Relocation required – support provided)

Employment Type Full-time

Eligibility EU citizens only (right to work within the European Union required)

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of German (written and spoken)
• B2 or higher...