Job Description

About the Role:

We are looking for a motivated and customer-oriented Dutch-speaking Customer Support Representative to join our growing team. You will be responsible for delivering exceptional service to our Dutch-speaking customers, ensuring a smooth and positive customer experience.

Key Responsibilities

  • Provide professional support to Dutch-speaking customers via email, chat, and/or phone
  • Resolve customer inquiries efficiently and accurately

  • Handle complaints with empathy and problem-solving skills

  • Maintain accurate records of customer interactions in the CRM system

  • Escalate complex cases to relevant departments when necessary

  • Meet KPIs related to response time, resolution rate, and customer satisfaction

  • Stay up to date with company products, services, and internal procedures

    Requireme...

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