Customer Support Representative

Tech Customer Support Representative 11 months initially Dublin – hybrid model Fantastic opportunity to join one of the biggest and fast-growing Software companies in the world! Our client is currently seeking a motivated Customer Support Representative to join their Customer Support team, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the Client serplatform, to ensure a positive customer experience. What you get to do in this role: * Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. * Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner. * Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions. * Escalating to internal or external support resources and Subject Matter Experts when necessary. * Supporting us...