Customer Support Representative

Job Role: Customer Support Representative (CSR)

Shift: Night Shift (6:00 PM to 3:00 AM / 06:30 pm to 03:30 am.

During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am )

Location: Coimbatore, India (WFO)

Job Overview:

We are seeking a detail-oriented and motivated individual to join our team. The ideal candidate should possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management processes, and effective communication skills for vendor correspondence. This role will play a crucial part in ensuring seamless order processing, resolving past-due issues, and maintaining positive relationships with customers.

Responsibilities:

• Utilize SAP transaction codes to process orders accurately and efficiently.
• Enter and update customer orders in the SAP system via phone and email requests, ensur...