Customer Support Representative

Customer Support Representative page is loaded## Customer Support Representativelocations: Cebu, Philippinestime type: Full timeposted on: Posted 2 Days Agojob requisition id: R358# **Job Description**Provide basic user support to improve experience of customers and/or end-users of their assigned product.DUTIES & RESPONSIBILITIES:* Provide timely responses to customer service inquiries via product ticket system* Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution* Collaborate with team members to provide resolutions to customer inquiries* Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes* Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue*...