Customer Support Representative

The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efficient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.

CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported — without needing to pick up the phone.

This is a flexible hybrid role, with in-office work days required in our Calgary office.

Key Responsibilities

• Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
• Walk users through technical issues, platform navigation, and benefit usage questions in a live chat env...