Customer Support Representative

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Customer Support Representative - NA

Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and/or other support to sales team members and/or external customers (including order expediting, stock inquiries, reporting, and stock rotation).
• May identify, investigate, and engage in opportunities to improve processes and procedures, including key performance metrics.
• Ensures that positive customer relations are maintained, and custom...