Job Description

Our client, a fast-growing B2B SaaS company, is looking for a Customer Support Representative to provide exceptional service and technical support to their SMB clients. This role requires excellent English fluency, a strong understanding of technical topics, and the ability to troubleshoot complex software-related inquiries. If you are a customer-focused problem solver with experience in SaaS and automation integrations, we encourage you to apply.

Location: Fully-Remote (Work from Home), 9 AM – 5 PM EST


Key Responsibilities

  • Handle client inquiries, troubleshooting requests, and technical concerns with professionalism and efficiency.

  • Provide clear, step-by-step solutions for software-related questions, debugging automation issues, and API integrations.

  • Maintain excellent communication and rapport with clients to ensure a seamless support experience.

  • Develop a deep understanding of the company’s ERP syste...

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