Customer Support Representative-2

Job Description

Provide user support and training to customers. This role can comfortably support user inquiries ranging from basic to intermediate and users varying in technical capabilities.

Crowd Wisdom® is an award-winning learning management system for mature learning programs looking to drive greater learner engagement, revenue, and grow its program. The flexibility of Crowd Wisdom®, combined with its centralized learning hub and sophisticated learning paths, connects learners with personalized, social, and engaging experiences that lead to greater learner outcomes and a more successful program. Learn more at crowdwisdomlms.com.

A Day in the Life (Key Responsibilities)

• Provide timely responses to customer support inquiries via Zendesk ticketing system
• Work with customers to identify and replicate errors and defects through a variety of communication channels (phone, email, chat, support portal) to ensure re...