Job Description
Job Description
Provide user support and training to customers. This role can comfortably support user inquiries ranging from basic to intermediate and users varying in technical capabilities.
Crowd Wisdom is an award-winning learning management system for mature learning programs looking to drive greater learner engagement, revenue, and grow its program. The flexibility of Crowd Wisdom, combined with its centralized learning hub and sophisticated learning paths, connects learners with personalized, social, and engaging experiences that lead to greater learner outcomes and a more successful program. Learn more at
A Day In The Life (Key Responsibilities)
Provide timely responses to customer support inquiries via Zendesk ticketing system
Work with customers to identify and replicate errors and defects through a variety of communication channels (phone, email, chat, support portal) to ensure resolution
Collaborate with team members to provide resolutions to customer ...
Provide user support and training to customers. This role can comfortably support user inquiries ranging from basic to intermediate and users varying in technical capabilities.
Crowd Wisdom is an award-winning learning management system for mature learning programs looking to drive greater learner engagement, revenue, and grow its program. The flexibility of Crowd Wisdom, combined with its centralized learning hub and sophisticated learning paths, connects learners with personalized, social, and engaging experiences that lead to greater learner outcomes and a more successful program. Learn more at
A Day In The Life (Key Responsibilities)
Provide timely responses to customer support inquiries via Zendesk ticketing system
Work with customers to identify and replicate errors and defects through a variety of communication channels (phone, email, chat, support portal) to ensure resolution
Collaborate with team members to provide resolutions to customer ...
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