Job Description
Description
We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience.
Responsibilities:
+ Handle protected health information (PHI) and sensitive practice data
+ Enter and update customer records
+ Draft concise, empathetic, jargon-free email updates to customers
+ Track progress and maintain accurate case notes
+ Flag missing information or process gaps for manager review
+ De-escalate frustrated customers with professionalism and empathy
Requirements • Experience providing c...
We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience.
Responsibilities:
+ Handle protected health information (PHI) and sensitive practice data
+ Enter and update customer records
+ Draft concise, empathetic, jargon-free email updates to customers
+ Track progress and maintain accurate case notes
+ Flag missing information or process gaps for manager review
+ De-escalate frustrated customers with professionalism and empathy
Requirements • Experience providing c...
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