Job Description
Role Responsibilities:
- Handle customer queries over calls and chat
- Provide accurate product-related information
- Ensure customer satisfaction and timely issue resolution
- Maintain clear communication and proper documentation
Key Deliverables:
- Efficient handling of customer interactions
- Adherence to shift schedules and SLAs
- Positive customer feedback and satisfaction
- Immediate issue escalation and follow-up
Skills Required
Customer Support, Inbound Process, Chat Process
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