Job Description

  • Feedback Collection: Gather customer feedback and share with internal teams (e.g. Operations, Sales, product development, marketing) to facilitate improvements in products and services.
  • Relationship Management : Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Problem Solving : Identify and assess customers' needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up internally to ensure resolution.
  • Process Improvement : Continuously look for ways to improve the customer service process and enhance customer satisfaction.
  • Reporting : Keep records of customer interactions, process customer accounts, and file documents. Prepare reports on customer satisfaction and feedback trends.

Skills Required
Problem Solving, Reporting, Process Modeling

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