Job Description
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- Resolve product or service issues promptly and professionally
- Provide accurate information about products, services, policies, and procedures
- Document customer interactions, complaints, and resolutions
- Escalate complex issues to the appropriate department
- Maintain a high level of customer satisfaction and service quality
- Follow company communication guidelines and standard
- Assist with order processing, billing concerns, or technical support when needed
Qualifications
- High school diploma or bachelor's degree (preferred but not always required)
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and manage time effectively
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