Customer Support

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Taking all incoming calls, assisting with support queries and providing technical advice where

appropriate.

Provide support around the estimated time customer funds will be transferred.

Independently delivering quick responses to customer queries, escalating queries where no obvious

solution is available.

Follow up with customer queries when a solution can be provided.

Performing against sales KPI's on a daily basis.

Processing all customer related admin on the same day received.

Keep all customer support records up-to-date.

Provide customers with information about the different money transfer services where appropriate.

Being committed to your customer base, by being pre...