Customer Support

Job Description
To provide a high standard of customer support to all customers and delivering high quality
administrative support across a range of business areas.

SPECIFIC DUTIES & RESPONSIBILITIES

• Taking all incoming calls, assisting with support queries and providing technical advice where appropriate.
• Provide support around the estimated time customer funds will be transferred.
• Independently delivering quick responses to customer queries, escalating queries where no obvious solution is available.
• Follow up with customer queries when a solution can be provided.
• Performing against sales KPI's on a daily basis.
• Processing all customer related admin on the same day received.
• Keep all customer support records up-to-date.
• Provide customers with information about the different money transfer services where appropriate.
• Being committed to your customer base, by being present, available and ...