Job Description











Accountabilities/Responsibilities:





+ Manage cases and orders queue.



+ Handle user and account management–related cases



+ Fulfill account manager renewals for Data Services products



+ Manage business unit established sla’s.









Key Skills Required:





+ Strong communication and customer‑service skills



+ Ability to manage cases or tasks with accuracy and attention to detail



+ Familiarity with CRM or support systems (e.g., Salesforce, Zendesk)



+ Good time‑management and organizational skills



+ Basic data entry and reporting abilities



+ Problem‑solving and decision‑making skills



+ Ability to work collaboratively across teams



+ A...

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