Customer Support Operator

Job Title

Customer Support Operator

Hours

4 on 4 off rotating shift patterns (6am-6pm, 11am-11pm, 6pm-6am)

Salary

£13.45 p/h; uplifts apply to unsociable hours worked

What is in it for you

• A competitive salary
• A friendly and supportive team
• Training, career development and progression
• Overtime opportunities
• A great selection of benefits including access to online GP services, share options and discounts, and free on-site parking

Main Duties

• Managing high levels of incoming and outgoing telephone calls to both clients and branches
• Utilise software to ensure required monitoring and compliance standards are met
• Work as part of a monitoring team liaising with different branches nationally
• Follow correct procedures for incident reporting and real‑time monitoring
• Communicate effectively with team members an...