Job Description

Job Description

Role: Customer Support Officer- BPO


Location: Pune/Mangalore


Who are we looking for?

  • Graduate freshers with good typing skills

  • Analytical skills

    • Technical Skills:

  • Operating the computer- Intermediate

  • MS Office - Intermediate

  • Average in Spoken and written English with effective Business email Communication

  • Basic knowledge of Insurance

  • Typing Speed 30 WPM

    • Process Skills:

  • Record interaction using client system with proper classification

  • Refer Knowledge base and perform task as per defined process

  • Follow up and closure of interactions to ensure customer satisfaction

  • Passionate about customer service

  • Comfortable with Rotational shifts, extended working hours and weekly offs

    • Behavioral Skills:

  • Positive energy

  • Positive attitu...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Mphasis today.

    Submit Application