Customer Support Officer

Department:
Customer Support

Location:
APAC-Malaysia

Description
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

Key Responsibilities
In this role, you will…

• Respond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction
• Competent in the use of company systems to support in treatment status and sales follow up
• Collaborate with other departments to provide solutions for customers.
• Identify and escalate issues that require additional attention. ...