Customer Support Officer

The Customer Support Officer is responsible for delivering excellent customer service to clients while supporting the daily administrative operations of the visa consultation firm. This role acts as the primary point of contact for clients and requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.

Key Responsibilities:

• Welcome clients professionally and respond to inquiries via phone, email, and in person
• Provide accurate guidance regarding visa consultation services and appointment procedures
• Schedule, confirm, and manage client appointments efficiently
• Follow up with clients regarding required documentation, payments, and application status
• Address client concerns or complaints politely and professionally
• Maintain strict confidentiality of client personal and immigration-related information

Administrative Responsibilities:

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