Customer Support Officer (Inbound Call Centre)

About the Company

Davidson is proud to partner with a leading national not-for-profit organisation dedicated to supporting families across Australia. As a values-driven social enterprise, every conversation has purpose. The work you do directly contributes to ensuring children and families receive the support, education and care they need to thrive.

About the Role

This is a short-term contract commencing in March, running for an initial three months. It is ideal for a reliable, personable customer service professional who takes pride in delivering exceptional service and achieving positive outcomes.

You will be the first point of contact for families beginning their early learning journey. This is more than answering calls. It requires confidence, warmth, and the ability to guide conversations toward solutions.

Key responsibilities include:

• Managing high-volume inbound enquiries vi...