Job Description
Job Description
Job Summary –
Handle Inbound and Outbound callsCoordinating with Operations and other support functions for any help related on callsFollow the guidelines set out for calls handlingAll the KPI/KRA’s assigned to be met Skills required:
Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.Flexible to work in rotational and night shift.Handle Fraud Related Calls
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