Customer Support

Duties and Responsibilities:

• The core focus will be to implement and support APIs for customers to integrate solutions with our products.
• Proficient in picking up Customer Solutions on an ongoing basis.
• Should be able to clean, transform, load and test data sets / systems and keep records of received vs processed data sets.
• Should be able to communicate with customers fluently to resolve data issues.
• Protects organization's value by keeping information confidential.
• Ensure proper follow-up with Customers for Case closures.
• Data Entry Operation Keep in touch with the Product Enhancements from time to time (i. e. Release after Release).
• Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data.
• Records data by operating data entry equipment; coding information; resolving processing problems.
• Protects the organiz...