Customer Support

Remote Customer Support Specialist (Colombia)

Fully Remote | US Digital Product Company

Salary: USD 1,200–1,800

We're looking for a Customer Support Specialist based in Colombia
to join a growing
US-based digital product company
. You'll work remotely and support international users of a fast-scaling online product.

What you'll do

• Provide customer support via chat and email (primary channels)
• Help users resolve product-related questions and issues
• Escalate complex cases to technical or product teams when needed
• Maintain a high level of customer satisfaction
• Document common issues and contribute to the support knowledge base

What we're looking for

• Experience in customer support, customer service, or similar roles
• Good English communication skills (written & spoken)
• Strong problem-solving and communication skills
• Ability to work independently in a r...