Job Description

Customer Support Manager

  • Working Days: Monday - Friday, 8.30am to 5.30pm
  • Location: Ang Mo Kio Techplace
  • Salary: SGD 6,000 - SGD 7,000

Job Responsibilities

  • Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
  • Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
  • Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
  • Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
  • Coordinate closely with internal departments to ensure timely orders fulfilment and...

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